This Privacy Policy applies to all services on the fzv5 platform. By using the platform, you agree to this policy. If you have any questions, please reach out to our support team.
Fzv5 (hereinafter referred to as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy is designed for users in Bangladesh and explains how we collect, use, store, and protect your personal information.
Fzv5 is a trusted online betting and gaming platform serving millions of users across Bangladesh with Sports Betting, Live Casino, slots, and much more. Using our services requires providing certain personal information. This policy explains how that information is handled.
This Privacy Policy applies to fzv5's website, mobile app, and all digital services. Like our Terms and Conditions, this policy is an integral part of our service.
This Privacy Policy is written in plain English so every user can understand it easily. If anything is unclear, please contact our support team.
Fzv5 only collects information that is necessary to operate our services properly. We do not collect any data beyond what is needed.
| Data Type |
Example |
Purpose of Collection |
| Personal Information |
Name, date of birth, national ID number |
Identity Verification (KYC) |
| Contact Information |
Email address, phone number, physical address |
Account Management & Communication |
| Financial Information |
Mobile banking number (Mobile Banking/Nagad/Rocket) |
Deposit & Withdrawal Processing |
| Transaction Data |
Betting history, deposit records |
Account Management & Fraud Prevention |
| Device & Technical Information |
IP address, browser type, device ID |
Security & Service Improvement |
| Usage Data |
Login time, game preferences, session duration |
Delivering a Personalized Experience |
The above information may be collected directly from you (at registration), automatically (through browsing activity), or via third-party verification services.
Fzv5 uses collected data solely for defined, legitimate purposes. Our Privacy Policy ensures your information is never misused.
- Account Management: Your information is used for registration, login, and account security.
- Identity Verification (KYC): KYC verification is conducted to comply with financial regulations and prevent fraud.
- Payment Processing: Financial information is used to handle deposits and withdrawals accurately.
- Customer Service: Our support team uses your account information to resolve your issues quickly.
- Personalized Experience: Game recommendations and promotional offers are tailored to your preferences.
- Security Assurance: Device information is analyzed to detect suspicious activity and keep accounts secure.
- Legal Compliance: Data is retained as necessary to comply with applicable laws and regulations.
- Service Improvement: Analytical data is used to improve platform performance and enhance the user experience.
fzv5 never sells your data to third parties or shares it for advertising purposes.
Fzv5 does not sell your data as a matter of policy. However, in certain limited circumstances, data may be shared with specific third parties:
- Payment Processor: Only the data necessary to complete transactions is shared with mobile banking services such as Mobile Banking, Nagad, and Rocket.
- Identity Verification Service: Identity information may be shared with approved verification agencies for KYC purposes.
- Law Enforcement: Data may be disclosed to authorities in response to a court order or valid legal process.
- Technology Infrastructure Provider: Encrypted data is stored with our server and cloud service providers.
Never done: Your data is never sold or shared with advertisers, marketing agencies, or any other commercial third parties.
Fzv5 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: These are essential for maintaining login sessions and ensuring security. The platform cannot function properly without them.
- Functional Cookies: Used to remember your language preference, layout settings, and similar choices.
- Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most.
- Security Cookies: Helps detect fraud and unauthorized access.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit platform functionality.
Blocking essential cookies may prevent you from logging in or completing transactions.
Fzv5 follows the highest industry security standards to protect your data. Our security infrastructure is built across multiple layers.
- SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
- Regular Security Testing: Regular security audits are conducted by third-party experts.
- Access Controls: Only authorized personnel have access to data, and only to the extent required.
- Suspicious Activity Monitoring: Our automated system monitors unusual transactions and login activity 24/7.
While we take every measure to protect your data, no internet transmission can be guaranteed 100% secure. Keep your password confidential and notify us immediately if you notice any suspicious activity.
Fzv5 believes every user should have full control over their own data. Your rights are outlined below:
01
Right to Access Data
You can request to see what information we hold about you.
02
Right to Correct Data
You may request corrections to any inaccurate or outdated information.
03
Right to Delete Data
In certain circumstances, you may request that your data be deleted.
04
Right to Restrict Processing
In certain cases, you may request that the processing of your data be temporarily restricted.
05
Right to Data Portability
You can request a copy of your data in a standard, portable format.
06
Right to Withdraw Consent
You may withdraw your consent to data processing at any time.
To exercise any of the rights above, contact our support team. We will respond to your request within 30 business days.
Fzv5 does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Account Information: Retained for as long as the account is active. After account closure, kept for a minimum of 5 years to meet legal requirements.
- Transaction Data: Retained for up to 7 years in accordance with financial regulations.
- KYC Documents: Identity verification documents are retained for 5–7 years in accordance with applicable regulations.
- Support Conversations: Customer service records are generally retained
for up to 3 years.
- Analytical Data: Anonymous analytical data is retained for a maximum of 2 years.
In cases of legal obligations or ongoing investigations, data may be retained beyond the periods stated above.
Fzv5 strictly prohibits anyone under 18 from using the platform. Our Privacy Policy applies the highest standards of caution when it comes to protecting minors' data.
- We do not knowingly collect data from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- If it is found that data has been collected from a minor, that data will be deleted immediately and the account will be closed.
- If a parent or legal guardian suspects their child's data has been collected by mistake, please notify our support team immediately.
18+ Age Restriction: All fzv5 services are for adults only. Registration or use by minors is strictly prohibited.
Fzv5 may update this Privacy Policy from time to time. Changes may be made due to service improvements, legal updates, or business needs.
- For significant changes, you will be notified via email or an in-platform notification.
- The effective date of the updated policy will always be shown at the top of the page.
- Continued use of the platform after any changes indicates your acceptance of the updated policy.
- If you do not agree to the updated policy, you may request account closure at any time.
Visit this page regularly or subscribe to our newsletter to stay updated on the latest changes.
No, fzv5 never sells your personal data to third parties. We only share limited information with selected partners for essential purposes such as payment processing and KYC verification, and strictly under confidentiality agreements.
Yes, in certain circumstances you may request that your data be deleted. However, some information must be retained for a set period to meet legal obligations (such as financial transaction records). Contact our support team and we will walk you through the details.
Your payment information is secured to the highest standard. We use 256-bit SSL encryption, and mobile banking numbers are stored in encrypted form. fzv5 never stores your full mobile banking PIN or password.
Absolutely. You can request to view your data. Contact our support team and, after identity verification, we will provide a copy of your information within 30 business days.
For any privacy complaints or concerns, contact our support team directly. We take every complaint seriously and work to resolve it promptly.